Shipping policy

SHIPPING POLICY

Last Updated: September 5, 2026

At Eve’s Allure, every order is carefully prepared so your pieces arrive beautifully and securely. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

During launches, sales, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery times begin after your order has been processed and shipped.

U.S. Standard Shipping: Approximately 3–7 business days after shipment.

Delivery dates are estimates and are not guaranteed unless specifically stated at checkout.

Carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside of our control may affect delivery times.

SHIPPING RATES

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Eve’s Allure may offer free or discounted shipping promotions. Any requirements or exclusions will be disclosed with the applicable promotion.

ORDER TRACKING

When tracking is available, you will receive a tracking number by email once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Eve’s Allure is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact us so we can assist you in determining the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or the applicable shipping carrier.

Eve’s Allure will review reported shipping issues on a case-by-case basis.

DAMAGED ORDERS

If your order arrives damaged, please contact us promptly after delivery and include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the issue and determine the appropriate resolution in accordance with our policies.

MULTIPLE SHIPMENTS

Orders containing multiple items may occasionally arrive in separate packages. If this occurs, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.

PRE-ORDERS

Items identified as pre-order products will have an estimated shipping timeframe listed on the applicable product page.

If your order contains both in-stock and pre-order merchandise, items may be shipped together or separately depending on availability.

Pre-order shipping dates are estimates and may change due to production, transportation, customs, or other circumstances.

If a material delay occurs, we will provide any notice or options required by applicable law.

INTERNATIONAL SHIPPING

International shipping availability, destinations, rates, and estimated delivery times will be displayed at checkout when offered.

International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their destination country unless otherwise stated at checkout.

Eve’s Allure does not control these charges.

SHIPPING DELAYS

While we work to get every order to you as quickly as possible, shipping carriers and circumstances outside of our control may occasionally cause delays.

When required by applicable law, customers will be notified of qualifying shipping delays and provided with applicable options regarding the delayed order.