Refund policy

Return Policy

Eve's Allure accepts returns of unworn, unwashed, and unaltered merchandise with tags attached within 30 days of receiving your order. Due to the intimate nature of our products, all approved returns are issued as store credit — we do not offer refunds to your original payment method.

Return Eligibility

To qualify for a return, the item must:

Be unworn, unwashed, and unaltered
Have all original tags attached
Be returned in its original condition and packaging
Show no signs of wear or direct contact with skin

Because proper fit is important, we recommend trying on items while wearing your own underwear. For hygiene reasons, merchandise that shows signs of wear or direct skin contact will not be accepted.

Non-Eligible Returns

The following items/orders are not eligible for return:

•Items marked FINAL SALE
•Items that show signs of wear or direct contact with skin

Any merchandise returned that does not meet our requirements will not be credited, and will be disposed of on site.

How to Start a Return

To begin your return, contact our Customer Support team info@evesallure.com. Once your return is registered, you will receive a return shipping label and a packing slip.

Any merchandise returned that does not meet our return requirements may be denied or partially credited.

Return Shipping & Store Credit

Customers are responsible for return shipping costs. Once your return is delivered to our warehouse and inspected, you will receive store credit for the full merchandise value — no return shipping deduction applies. Please allow 5-7 business days for processing. Original shipping charges are non-refundable.

Incorrect or Defective Items

If you received the wrong item or believe your product is defective, please contact our Customer Support team immediately so we can assist you. Items marked "FINAL SALE" cannot be returned for an exchange, refund, or store credit.